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Shipping & Delivery Policy

Last updated: November 1, 2026

This page shows exactly what shipping costs, when it is free, how long delivery takes, and whether import taxes are included for every country we ship to. Nothing is hidden: the rates below are the same rates you will see at checkout.

1. Quick Summary

• Free Tracked Shipping items: most mice and selected keyboards are marked "Free Tracked Shipping" on the product page. Their shipping cost is already included in the price, so they ship free to the United States, Canada (mice), the United Kingdom, the European countries listed in Section 3, Australia, New Zealand and most of Asia-Pacific. A small shipping difference applies in other regions (see "Free Tracked Shipping items" in Section 3).
• For all other items, shipping is charged once per order, based on your destination and the total weight of your package. If your order contains both kinds of items, you only pay shipping for the items that are not marked Free Tracked Shipping.
• Free shipping is applied automatically when your order reaches the threshold for your country. No code is needed.
• Import duties and VAT are included for the United States, Mexico, all European Union countries we ship to, and several Gulf countries (see Section 5).
• In-stock orders usually leave our warehouse within 5 business days. Every parcel has a tracking number.

2. Order Processing

• Handling time: In-stock orders are checked, packed and dispatched within 5 business days (Monday to Friday, excluding public holidays). Every parcel comes with an active tracking number.
• Tracking email: Once your parcel is handed to the carrier, you will receive a shipping confirmation email with your tracking number and tracking link.
• Changes or cancellations: Contact us as soon as possible at support@eweadn.com. Once an order has been packed and handed to the carrier, it can no longer be changed or cancelled.

3. Shipping Rates by Destination

All prices are in US dollars (USD). If you shop in another currency, the converted amount is shown at checkout.

The rates in this section apply to items that are not marked "Free Tracked Shipping". Items marked Free Tracked Shipping have their own rates, shown at the end of this section.

Shipping is charged per order, not per item. Your rate depends on the total weight of your package:

Each range includes its upper limit. For example, a package weighing exactly 1.10 kg uses the 0.55–1.10 kg rate.

North America

Europe

Asia (including the Middle East)

Oceania

South America

Africa

Free Tracked Shipping items

Items marked "Free Tracked Shipping" on the product page (most mice and selected keyboards) have the shipping cost built into the price. The product page shows "Free Tracked Shipping" only when shipping to your country is free for that item. In the regions below that are not free, you pay only a small difference at checkout. Weights here are total package weights including packaging; a single mouse is always in the first column.

If your cart contains both Free Tracked Shipping items and other items, the other items are charged at the standard rates above, and the Free Tracked Shipping items add only the amount in this table (usually nothing). Your checkout may show this as two shipments; we may still pack them in one box.

4. Free Shipping: How It Works

• Free shipping thresholds are applied automatically at checkout. You do not need a code. Items marked Free Tracked Shipping are free regardless of order total in the regions shown as "Free" in Section 3.
• It applies when both conditions are met: your order subtotal (before shipping and taxes) reaches the amount shown for your country, and your package is within the weight shown in brackets.
• In most countries there are two levels. The lower amount covers packages up to 1.10 kg, such as mice, accessories and compact keyboards. The higher amount covers packages up to 1.65 kg, which includes most keyboards.
• Packages over 1.65 kg are charged the standard rate for their weight, even when the order total is above the free-shipping amount. This usually happens when several keyboards are ordered together.
• Free shipping can be combined with eligible discount codes. Some promotions cannot be combined with free shipping; in that case checkout automatically applies whichever offer saves you more.
• Free shipping is not currently offered for destinations marked "Not available" in the tables above.

5. Delivery Times, Duties & Taxes

What "Included" means (Delivered Duty Paid): Import duties, import VAT and customs clearance fees are prepaid by EWEADN. The total you pay at checkout is the final price, and you will not be asked to pay these charges on delivery.

What "Not included" means (Delivered at Place): Your parcel is cleared through standard commercial customs. If the customs authority in your country charges import duties, taxes (such as GST/PST in Canada) or handling fees, these are the responsibility of the recipient.

Delivery times start from the day your parcel is dispatched, not the day you place your order. They are estimates, not guarantees. Remote postal codes, customs inspections, severe weather and peak seasons (such as Black Friday and Christmas) can add delays.

6. Remote Areas & Limited-Tracking Shipping

• Most parcels are fully tracked from our warehouse to your door.
• Limited tracking is used for Algeria, Bangladesh, Bosnia and Herzegovina, Egypt, Indonesia, Serbia and Uzbekistan, and for remote postcodes that our fully tracked services cannot reach (for example some islands, highlands and overseas territories).
• With limited tracking, updates usually stop once the parcel arrives in your country or is handed to the local postal service. We cannot obtain local delivery details, a local tracking number or the local courier's contact information.
• We ask before we ship: if your order needs a limited-tracking service, we will email you before dispatch, and we ship only after you reply to confirm. If you prefer not to go ahead, we will cancel the order and refund it in full.
• For limited-tracking parcels, the lost-parcel period in Section 7 is 60 calendar days.

7. Lost & Severely Delayed Parcels

• When a parcel is treated as lost: when the carrier confirms it is lost or destroyed, or when there is no delivery scan within 45 calendar days of dispatch on fully tracked services, or within 60 calendar days on limited-tracking services (see Section 6). During peak seasons (Black Friday, Cyber Monday, Christmas) these periods may be extended by up to 7 calendar days.
• Your options for a lost parcel: you may choose either

1. a free replacement at no extra charge, or
2. a full refund, including the shipping you paid, to your original payment method.

• Optional shipping protection: if you added a third-party shipping protection service at checkout, you may also file a claim directly with that provider.

8. Tracking Your Parcel

• Follow your parcel with the link in your shipping confirmation email or on our order tracking page.
• Carriers usually attempt delivery once or twice. If delivery is not possible, the carrier may leave a notice to collect the parcel at a local post office. Please watch your tracking updates so the parcel is not returned.

9. Address Accuracy & Unsuccessful Delivery

• Please make sure your full name, address, postal/ZIP code and phone number are correct and complete at checkout.
• If a parcel is returned to us because of an incorrect or incomplete address, or because delivery was refused without a valid reason, the original shipping cost and the return handling fee will be deducted from any eligible refund.

10. Where We Do Not Ship

Because of international shipping restrictions, sanctions and high loss rates, we currently do not accept or ship orders to: Belarus, Russia, Mainland China, Lebanon, Uganda and Pakistan.

11. Contact Us

Questions about shipping, delivery times or tracking? Contact our customer care team:

• Email: support@eweadn.com
• Hours: Monday – Friday, 9:00 AM – 6:00 PM (we aim to reply within 24–48 business hours)