Return and Refund Policy

1. 15-Day No Reason Return Policy

We offer a 15-day no reason return policy to ensure your confidence in our products. You may return items within 15 days of delivery for a refund, subject to the conditions below.

Return Conditions:

  • Items must be returned within 15 days of delivery (based on tracking record).
  • Items must be undamaged, in their original packaging, and include all accessories intact.
  • For non-defective returns based on personal preference, products should be returned in unused or like-new condition with original packaging and accessories. If the product has been used, damaged, or returned with missing accessories, the refund may be reduced or rejected depending on the condition of the item and applicable law.
  • Some items may not be eligible for the 15-day no reason return policy where permitted by applicable law. Please check the product page or contact customer service.
  • Return requests may be submitted through your customer account. After submitting a request, you must also email and receive written return approval and instructions from EWEADN before sending any item. Submitting a request does not by itself mean that the return has been approved.

Return Process:

  • You may submit an initial return request through your customer account at .
  • To continue the return process, you must email with your order number, product model, reason for return, and photos or videos showing the product condition, packaging, and accessories.
  • Once your request is reviewed and approved, we will provide written return instructions and the correct return address. Do not send the product to the address shown on the original package unless we confirm it in writing.
  • The returned product must be shipped back within the time stated in the approval email and include a valid tracking number.
  • Unauthorized returns, cash-on-delivery shipments, or items sent without prior written approval may be refused, delayed, or not eligible for processing, except where otherwise required by applicable law.
  • Customers are responsible for return shipping costs and any applicable customs duties, unless the item is defective, incorrect, or otherwise required by law.
  • Once we receive and inspect the returned item, refunds will be processed within 7–14 business days.
  • Refunds may be partial if the product is used beyond inspection, damaged, or missing accessories.

1A. EU Right of Withdrawal

If you are a consumer located in the European Union, you may withdraw from your purchase within 15 days after the day you or a person chosen by you receives the last item in the order. This does not affect any legal rights you have under EU consumer law.

  • You may submit a return or cancellation request through your customer account at . To arrange the return, you must also email with your order number and a clear statement that you wish to withdraw from the purchase. This contact requirement does not limit any mandatory rights under EU law.
  • If your order has not been shipped, you can request cancellation before shipment.
  • After we receive your withdrawal request, we will provide return instructions. Please do not send products back without the return address or instructions, as this may delay your refund.
  • You may inspect the product as you would in a shop. If the product is used beyond what is necessary to inspect it, damaged, or returned with missing accessories, we may reduce the refund to reflect the loss in value where permitted by law.
  • Unless the item is defective, incorrect, or otherwise required by law, customers are responsible for return shipping costs.
  • For EU withdrawal refunds, we will refund eligible payments, including the standard delivery cost where required by law, to the original payment method. Extra paid shipping upgrades are not refunded unless required by law.
  • We may wait until we receive the returned item or proof that it has been sent back, where permitted by law.

2. 1-Year Warranty Policy

EWEADN provides a 1-year warranty for keyboards, mice, switches, and included accessories. Items such as keycap pullers, switch pullers, spare keycaps, cables, and promotional items are not covered.

Warranty Coverage:

  • Factory defects that affect product functionality are covered.
  • Products with defaced or altered serial numbers, or unauthorized software modifications, are not covered.
  • Warranty does not cover consumables or normal wear and tear.

How to Claim Warranty:

  • Send an email to with your order number or screenshot of your purchase.
  • Include photos and/or videos clearly showing the manufacturing defect.
  • Once confirmed, we will send a replacement or arrange for repair. We may request return of the defective unit.

Shipping Responsibilities:

  • EWEADN covers return shipping for items under warranty (excluding local taxes/import fees).
  • For items beyond 1 year, repair service is available, but customers cover two-way shipping fees.

3. Factory Defective Upon Arrival

  • For defects within 7 days of delivery, provide solid proof (we strongly recommend recording an unboxing video).
  • If confirmed as a manufacturing defect (excluding unauthorized modifications), EWEADN will provide a shipping label and reship replacement after receiving the return.
  • Shipping costs are not covered for full refunds.

4. Factory Defective After 7 Days

  • Items claimed faulty after 7 days must be returned for inspection.
  • EWEADN does not cover return shipping in this case.
  • For items under warranty, EWEADN covers repair or replacement and return shipping (excluding local taxes/import fees).
  • For items beyond warranty (over 1 year), repair service is available if customers cover two-way shipping fees.

5. What If the Parcel Has Been Shipped but Not Delivered?

  • First, contact your local courier using the tracking number.
  • If the parcel is in transit for over 3 months, it may be lost.

Orders under $50: You may opt for a one-time reshipment or full refund.
Orders over $50: Only a 50% refund will be processed.

Possible reasons for missing delivery:

  • Delivered to mailbox or neighbors
  • Parcel stolen
  • Refusal to sign for delivery
  • Wrong or incomplete address/phone number

We recommend expedited or express shipping with signature requirement to avoid delivery issues.

6. Incorrect or Missing Item(s) Upon Delivery

  • Check your package carefully before signing, and record an unboxing video.
  • If you receive incorrect or missing items, email with a clear subject, include order number and issue description, and attach photos or videos showing the problem and shipping details.
  • If evidence is insufficient, we may request additional details.
  • Upon confirmation, EWEADN will arrange replacement, partial refund, or full refund as applicable.
  • EWEADN reserves the right to determine whether incorrect items need to be returned before issuing a replacement or refund.

7. Warranty Not Applicable When

  • Damage caused by misuse, abuse, unauthorized repair/modification, or neglect.
  • Products not purchased from .
  • Wear of consumables beyond expected lifetime.
  • Failure to follow user guides or safety instructions.
  • Commercial use or unsupervised use by minors under 18.
  • Damage from weather or natural disasters.
Last updated: July 11, 2026