Shipping Policy

1. Shipping Availability

We offer Standard Shipping to most countries via YunExpress and Yanwen Express, with free shipping for most products. However, shipping methods may vary depending on your location. During the checkout process, the available shipping method(s) will be displayed before the payment page.

For certain countries or regions, including but not limited to Alaska, Hawaii, US territories, India, and some other locations, we are unable to provide Express Shipping due to logistical constraints. This may also change depending on factors such as pandemics, wars, or other global disruptions. Please feel free to contact us for the most accurate and up-to-date shipping information.

2. Shipping Cost

Most products qualify for free shipping via Standard Shipping. However, for certain items that are oversized (e.g., CY5 headphones) or smaller, non-essential items (e.g., the 1K receiver), there may be additional shipping charges. The applicable shipping cost will be displayed on the checkout page prior to payment.

Please note that import taxes, customs fees, and related charges are the responsibility of the customer. If these charges are not paid and the package is returned, additional costs may be incurred to cover the return shipping. In such cases, we will deduct the shipping cost from the refund.

For remote areas, there may be extra charges for Standard Shipping. If this applies to your order, we will contact you before processing the shipment.

3. Shipping Time

The following table provides estimated delivery times under normal conditions. However, please note that delivery times may vary due to customs inspections, holidays, or other unforeseen circumstances. For the most accurate shipping estimate, please contact us directly.

These delivery times are estimated based on normal shipping conditions. Delivery times can be extended due to customs procedures or other unexpected delays.

4. Order Processing

For in-stock products, we guarantee that your order will be shipped within 48 hours. For custom items, processing may take longer.

Standard Shipping typically takes 2-3 weeks for delivery after shipment. In some cases, especially for certain countries, the shipping time may be extended to 2-3 months depending on customs procedures.

We only offer Standard Shipping via YunExpress and Yanwen Express, and do not offer express shipping or upgrades at this time.

5. Import Taxes & Customs Fees

Customers are responsible for any import duties, customs fees, or taxes applicable to their order. If customs fees or the delivery of the parcel are rejected by the recipient, the shipping cost will still be payable, and additional charges may apply for returning the parcel. In such cases, we will deduct the shipping cost from any potential refunds.

6. Failed Delivery and Reshipment

Customers are responsible for providing a complete and accurate shipping address, postal code, and phone number at checkout.

If a parcel is returned because the customer provided an incorrect or incomplete address or phone number, refused delivery, failed to collect the parcel after reasonable delivery attempts, or refused to pay applicable import duties, customs fees, or taxes, the customer is responsible for the reshipping cost.

In these cases, the customer may either:

• Pay the reshipping cost to send the order to a corrected or confirmed address; or
• Request a partial refund after deduction of the original shipping cost and any applicable return handling fees.

If the customer provided correct delivery information and the failed delivery was not caused by the customer, EWEADN will arrange one complimentary reshipment after the customer confirms the delivery details.

If the reason for the failed delivery cannot be confirmed, EWEADN will not charge the customer a reshipping fee unless we have evidence that the failed delivery was caused by the customer.

Before any reshipment, the customer must confirm the full delivery address, postal code, phone number, and willingness to pay any applicable import duties, customs fees, or taxes.

This policy does not limit any mandatory rights under applicable law.

7. Order Assistance

Upon receiving your parcel, please carefully inspect its contents and ensure that the package is in good condition before signing. We strongly recommend recording an unboxing video for reference in case of any issues.

If you encounter any issues with faulty or missing items, please email us at support@eweadn.com and include:

• Your order number and a brief description of the issue
• Photos or videos showing the issue and parcel details

Our team aims to respond within 3 working days.

8. Order Cancellation

Order cancellations or modifications can be made manually by our team if the order has not yet been processed by our Warehouse Team. Please contact us promptly at support@eweadn.com or via website chat if needed.

9. Tracking Information

Once your order is shipped, you will receive a tracking email with your tracking number. If you encounter any issues or do not receive the tracking email, please reach out to our Support Team for assistance.

10. Semi-Tracked Shipping to Certain Destinations

Orders shipped to Pakistan and certain other destinations may be sent through a semi-tracked shipping service.

Semi-tracked shipping is used where end-to-end tracking support is not consistently available through the local delivery network. This may occur because local delivery partners do not provide stable scan updates, local tracking data is not connected to our shipping carrier's system, or delivery coverage and logistics infrastructure vary by destination. This service classification is based on available tracking integration for the destination and is not determined only by whether an individual address is in a remote area.

After a parcel arrives in the destination country or is handed to the local delivery side, tracking updates may stop. Yanwen Express and EWEADN may not receive the local carrier name, contact details, local tracking number, delivery route, or final delivery scan. Therefore, we may be unable to provide further local tracking updates or contact the local delivery carrier on the customer's behalf.

Delivery to destinations using semi-tracked shipping may take longer than standard fully tracked shipping. Unless a different estimate is shown at checkout, customers should allow up to 3 months from the shipment date for delivery. Delivery times are estimates only and may be affected by customs processing, local delivery capacity, public holidays, weather, or other circumstances outside our control.

A lack of tracking updates alone does not confirm that a parcel has been lost and does not automatically qualify an order for a refund or replacement. If a parcel has not been delivered after 3 months from the shipment date, customers may contact EWEADN Support with their order number for review under our Missing Parcel Policy.

We are working with our shipping partners to improve tracking visibility and local delivery information for these destinations. However, we cannot guarantee the availability of local carrier details, additional tracking events, or a specific delivery date for semi-tracked shipments.

Customers are encouraged to monitor local delivery, check with household members or building reception, and contact the local postal service or usual local delivery office where possible.

Nothing in this section limits rights that customers may have under applicable consumer protection laws.

11. Shipping Carrier

We exclusively ship via YunExpress and Yanwen Express for all orders. Please note that we do not support customer requests for specific carriers or expedited shipping options.